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Warranty Information

Support

Your Personal Guarantee

Your warranty is not simply a promise you read online, but a guarantee that your investment is protected through two layers of service and support should any problems arise. No other artificial Christmas tree retailer offers this level of personal service. We are so confident we design the best artificial Christmas trees that every tree includes a 5-season structural warranty and a better, more comprehensive light warranty than any other brand.
Our warranty structure is designed to make coverage easier to understand at a glance — what is covered, which items have different terms, how repairs are handled, and what to do first if something needs attention.
Warranty confidence
Coverage backed by real support.
The goal is not only coverage on paper, but responsive help when a question or issue comes up. Review the coverage summary, then use the sections below for the exact policy details.

What this page covers

Structural and lighting coverage, wreath and garland terms, clearance differences, repair timing, shipping expectations, and what to do when you open your box.
3-season lights 5-season structure Repair process International help
LIGHTING COVERAGE
3 seasons
Factory-installed lights or lighted sections on non-clearance trees are covered, excluding bulb burnout through normal usage.
STRUCTURAL COVERAGE
5 seasons
Tree pole, stand, and hinges are covered for qualifying trees, with specific exclusions noted below.
WREATH, GARLAND, & CLEARANCE
1 season
Separate structural and lighting terms apply to wreaths and garland, with their own exclusions.
Quick Links:
2026 Coverage Comprehensive Warranty Wreath & Garland Clearance trees On-site repairs Box size Repair timeframe International Open your box

2026 Warranty Coverage for Christmas Trees, Wreaths, and Garland

A quick high-level comparison of the main coverage types so customers can understand the broad structure before reading the detailed sections below.
Comprehensive Treetime™ Warranty
This 3-Season Limited Lighting Warranty provides for the repair or replacement of any factory-installed lights or lighted section at no charge to the customer, excluding bulb burnout through normal usage. This structural and lighting warranty covers all Christmas trees that were not sold on clearance.
5-Season Structural Warranty
This 5-season structural warranty provides for repair or replacement of any defective part of the tree pole, stand, and hinges. It does not include flocking, tinsel, loose needle tips, pots on specialty trees, or factory installed lighting.
Wreath & Garland Warranty
1-Season Structural Warranty, 1-Season Lighting Warranty. It does not include flocking, tinsel, loose needle tips, or lighting that burns out through normal usage.

Comprehensive Treetime™ Warranty

The full wording for the combined lighting and structural coverage that applies to qualifying non-clearance trees.

This 3-Season Limited Lighting Warranty provides for the repair or replacement of any factory-installed lights or lighted section at no charge to the customer, excluding bulb burnout through normal usage. This structural and lighting warranty covers all Christmas trees that were not sold on clearance.

This 5-season structural warranty provides for repair or replacement of any defective part of the tree pole, stand, and hinges. It does not include flocking, tinsel, loose needle tips, pots on specialty trees, or factory installed lighting.

Wreath & Garland Warranty

Coverage terms specific to wreaths and garland, which differ from the policy structure applied to full trees.

1-Season Structural Warranty, 1-Season Lighting Warranty. It does not include flocking, tinsel, loose needle tips, or lighting that burns out through normal usage.

Clearance Tree Warranty

Clearance trees have different lighting coverage from standard non-clearance trees, so they are worth reviewing separately before purchase or service.

This 1-Season Limited Lighting Warranty provides for repair or replacement of any defective factory-installed lights or lighted section at no charge to the customer. Burned out bulbs are not covered.

Important: Regarding On-Site Repairs

Before any repair work is performed, the warranty claim must be documented first so the service process is properly authorized.
Important

In the event that replacement or repair work needs to be done, it is important that you call Customer Service first. Warranty claims must be documented in our database prior to having any work done on your tree, wreath, or garland. The customer is responsible for paying the inbound shipping to Treetime for all items requiring warranty service.

Box Size Is Critically Important When Shipping a Tree or Tree Section(s) Back to Treetime

Packaging choice can have a major effect on shipping cost, especially when a box is larger than necessary.

It is very important to use the original shipping box to send an entire tree back. If that box has already been discarded, call Customer Service for the proper box dimensions you will need to use prior to shipping. If only one or two sections are being sent, carefully compress the section(s) and measure tightly around them so that you select the very smallest box possible to greatly reduce the cost of shipping back to Treetime.

Important: Warranty Repair Timeframe

Repair timing is seasonal, so it helps customers know upfront when work is typically performed and how long it may take.

Warranty repair work is done between February and September of each year during the off-season. Items dropped off or shipped to Treetime will be returned to the customer before October 31st of the current calendar year.

Some repairs may take longer than others if a part requires replacement and that product is no longer in stock. Most repairs take between 4–8 weeks.

International Customers

International coverage generally follows the same warranty structure, but freight costs are handled differently.

All trees, wreaths, garlands, and other products are covered under Treetime’s signature warranties as listed above with the exception of shipping costs.

All customers outside of the United States are covered under the same warranty coverage for Platinum Collection, Classic Collection, and other products we offer. The only difference is that we do not cover any inbound or outbound freight cost on any warranty work. All shipping charges are the responsibility of the customer. Warranty work will be no charge depending on the nature of the return. Please contact Treetime directly if you need support.

Please Make Sure You Open Your Box Immediately Upon Receipt

Prompt inspection matters because missing parts, defects, or order issues are easier to resolve when identified right away.

If an order is incorrect at the time of receipt, please contact us immediately. If the tree, wreath, or garland had missing parts, was defective, or if any other issues or concerns arise, please email or call Treetime right away for immediate assistance. Treetime’s Lighting Warranty does not include bulb burnout or misuse caused by accident, improper usage outdoors, improper alteration, or damages due to acts of God.

The warranty is void if the item was damaged and misused in any way that was caused by the user. If the returned product is shipped back to Treetime for refund or exchange and found to be damaged or non-functional due to user neglect and not manufacturing defect, the customer will be responsible for the return shipping charges and warranty coverage will not be an option.

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