Your warranty is a guarantee that your investment is protected through service and support should a covered problem arise. Review the coverage below before submitting a service request, shipping a product back, or storing a new tree for the season.
Factory-installed lights or lighted sections on qualifying non-clearance trees are covered, excluding bulb burnout through normal usage.
Tree pole, stand, and hinges are covered for qualifying trees, with specific exclusions listed below.
Separate structural and lighting terms apply to wreaths, garland, and clearance trees.
A high-level comparison of the main coverage types so customers can understand the broad structure before reading the detailed sections below.
The combined lighting and structural coverage that applies to qualifying non-clearance Christmas trees.
This warranty provides for the repair or replacement of any defective factory-installed lights or lighted section at no charge to the customer, excluding bulb burnout through normal usage.
This warranty provides for repair or replacement of any defective part of the tree pole, stand, and hinges.
These product groups have shorter or different terms than standard non-clearance trees.
Wreaths and garland include a 1-season structural warranty and 1-season lighting warranty.
Clearance trees include a 1-season limited lighting warranty that provides repair or replacement of defective factory-installed lights or lighted sections at no charge to the customer.
Before any repair work is performed, the warranty claim must be documented first so the service process is properly authorized.
In the event that replacement or repair work needs to be done, it is important that you call Customer Service first. Warranty claims must be documented in Treetime’s database prior to having any work done on your tree, wreath, or garland. The customer is responsible for paying inbound shipping to Treetime for all items requiring warranty service.
Follow this sequence before sending a product or section back for service.
When an order arrives, inspect the product for incorrect items, missing parts, defects, or any concerns that need immediate assistance.
Call Customer Service so the warranty claim can be documented before any work is performed.
Some service may require an entire tree, while other issues may only require one or two sections. Confirm this before packing.
Use the original box whenever possible. If it has been discarded, call Customer Service for proper dimensions before shipping.
If only one or two sections are being sent, carefully compress and measure tightly around the sections so the smallest appropriate box can be used.
Warranty repair work is done during the off-season between February and September. Items shipped or dropped off to Treetime will be returned before October 31st of the current calendar year.
Packaging choice can have a major effect on shipping cost, especially when a box is larger than necessary.
It is very important to use the original shipping box when sending an entire tree back to Treetime.
If the original box has been discarded, call Customer Service for the proper box dimensions you will need to use prior to shipping.
If only one or two sections are being sent, carefully compress the section or sections and measure tightly around them so the smallest box possible can be selected.
International coverage generally follows the same warranty structure, but freight costs are handled differently.
Customers outside of the United States are covered under the same warranty coverage for Treetime products, with the exception of shipping costs. Treetime does not cover inbound or outbound freight costs on international warranty work. All shipping charges are the responsibility of the customer. Warranty work may be completed at no charge depending on the nature of the return.
Prompt inspection matters because missing parts, defects, or order issues are easier to resolve when identified right away.
If an order is incorrect at the time of receipt, or if the tree, wreath, or garland has missing parts, is defective, or if any other issues or concerns arise, please email or call Treetime right away for immediate assistance.
Treetime’s Lighting Warranty does not include bulb burnout or misuse caused by accident, improper usage outdoors, improper alteration, or damages due to acts of God.
Quick answers to common coverage, repair, shipping, and service timing questions.
Factory-installed lights or lighted sections on qualifying non-clearance trees are covered by a 3-season limited lighting warranty, excluding bulb burnout through normal usage.
The 5-season structural warranty provides for repair or replacement of defective parts of the tree pole, stand, and hinges.
The structural warranty does not include flocking, tinsel, loose needle tips, pots on specialty trees, or factory-installed lighting.
The customer is responsible for paying inbound shipping to Treetime for all items requiring warranty service.
Warranty repair work is performed between February and September during the off-season. Items shipped or dropped off to Treetime will be returned before October 31st of the current calendar year.
No. International customers are covered under the same warranty coverage except for shipping costs. Treetime does not cover inbound or outbound freight costs for international warranty work.
Contact Customer Service before sending anything in, review the return policy, or use the setup and storage guides to prevent avoidable product issues.
