Contact Treetime
Treetime is well-known for making quality products, providing excellent support, and standing behind our warranties. Whether you need help with warranty questions, parts, assembly, lighting, shipping, or general order support, we’re here to help.
Call customer support
For questions that are easier to explain live, call us Monday through Friday from 10 AM to 5 PM CST.
Call 847-527-8880Send details or photos
Email is best when you need to send photos, explain a lighting issue, show damage, request parts, or include detailed order information.
Email cs@treetime.comSubmit a request below
Use the support form at the bottom of this page for warranty requests, parts support, assembly questions, shipping concerns, order status, and general product help.
What to include so we can help faster
Clear details help Customer Care respond with fewer follow-up questions, especially for warranty, parts, lighting, and shipping issues.
Include your order number whenever the question relates to an existing purchase.
Include the product name, tree height, wreath diameter, or garland length when relevant.
Explain whether you need help with parts, warranty, setup, shipping, lighting, or something else.
Photos are helpful for damage, missing parts, lighting problems, or visual setup questions.
Helpful support resources
These pages answer many common questions before you submit a support request.