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Frequently Asked Questions
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Tip: On desktop, keep this page open while browsing trees to compare sizing, needle types, and lighting options.
Christmas Trees
Back to top ↑How is the height and width of each tree measured? +
The stated height of each of our trees includes the tree stand, and is measured from the floor to the tallest tip of the fully assembled tree. The provided width indicates the diameter of the tree at its widest point when it is fully shaped, measured horizontally from the end of one branch tip to the other. Please note that some trees are teardrop-shaped and the widest point may not be at the very bottom.
Do widths vary from tree to tree? +
Yes, Treetime trees vary in width depending on the height and style of the tree. In addition, depending on how you shape and fluff the tree, the branches of each tree can be manipulated to affect the total width up to 2-3 inches to suit your space.
How far off of the ground is the bottom row of branches? +
Depending on how the tree is shaped, the bottom row will be approximately 7"-12" from the floor.
Which trees are good for hanging heavy ornaments? +
All Treetime trees have branches reinforced with steel and are suitable for heavy ornaments. We recommend hanging the largest, heaviest decorations towards the back of the branch with wire to ensure the ornament is securely attached.
What are the hinges on the branches made of? +
The hinges on our trees are made of lightweight steel.
Needle Types
Back to top ↑What is a “tip count”? Should I look for the most branch tips? +
The branch tip refers to the terminating tip of every branch. Depending on the style of tree, some branches have smaller forked (multiple) tips, which leads to a higher tip count. Trees without forked tips may have a lower tip count, but the tree would still look full since the branch tips would be larger. Our full trees, regardless of the branch tip style, are designed for the most aesthetically pleasing fullness, while leaving room for ornaments.
What is Real-Needle Technology™? +
"Real" needles are plump, lifelike needles made out of a combination of polyethylene and PVC rather than just PVC. PVC is the main component in the flat, papery needles that make up many traditional artificial Christmas trees. Polyethylene (PE) is a soft plastic that can be cast into different shapes. Incorporating PE allows us to utilize three-dimensional molds of real tree branches when creating the foliage for our PE trees.
The end result is a realistic-looking tree with crush-resistant needles that will last for years when cared for properly.
The end result is a realistic-looking tree with crush-resistant needles that will last for years when cared for properly.
Are your trees flame-retardant? +
Yes. Treetime treats all its trees with top-grade flame retardants. Please note that flame-retardant means the tree melts and 'resists' lighting on fire, instead of going up in flames like a real tree would.
What is an artificial Christmas tree made of? +
Our artificial Christmas trees are made of high-quality PVC or PE materials, with metal or plastic branches and a sturdy base.
How long will my artificial Christmas tree last? +
With proper care and storage, our artificial Christmas trees can last for many holiday seasons.
What is the difference between PVC and PE artificial Christmas trees? +
PVC trees feature branches made of thin, flexible needles that can be shaped to create a full and natural look. PE trees have thicker, more realistic needles that are molded from actual tree branches.
How do I choose the right size artificial Christmas tree for my space? +
Measure the height of your ceiling and choose a tree that is at least 6 inches shorter to allow for a tree topper. Also, consider the width of your space to ensure the tree will fit comfortably.
Are your artificial Christmas trees easy to assemble? +
Yes, our artificial Christmas trees are designed to be easy to assemble and come with clear instructions.
How should I store my artificial Christmas tree? +
Store your tree in a cool, dry place, preferably in the original box or a tree storage bag, to protect it from dust and damage.
Lighting Questions
Back to top ↑Are all the lights LED? +
Not all. All of our pre-lit artificial Christmas trees come with energy-efficient LED lights within the category labeled as LED artificial Christmas trees. There are also incandescent (traditional mini lights) available.
What color options are available for the lights? +
We offer a range of light color options including warm white, cool white, multi-colored, and a combination of clear and multi-colored lights.
Are the lights replaceable? +
Yes, the lights on our pre-lit artificial Christmas trees are replaceable. Each tree comes with replacement bulbs and instructions on how to change them.
What is the difference between clear and multi-colored lights? +
Clear lights offer a classic and elegant look, while multi-colored lights create a festive and vibrant display. Both options are popular and come down to personal preference.
What are dual-function lights? +
Dual-function lights allow you to switch between clear and multi-colored lights on the same tree. They offer versatility and the ability to change the look of your tree with the push of a button.
What happens if one light goes out? +
Our pre-lit trees are designed with a feature that ensures the rest of the lights stay on even if one bulb burns out. This prevents the need to replace the entire string of lights.
Are pre-lit trees better than buying separate lights? +
Pre-lit trees offer convenience and ease of use. They eliminate the need for untangling and arranging separate light strands, ensuring even and beautiful lighting from top to bottom. Additionally, our lights are hand-wrapped and designed for optimal placement on the tree, creating a more aesthetically pleasing display.