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Support

Support center

Contact Treetime

Treetime is well-known for making quality products, providing excellent support, and standing behind our warranties 100%.
Whether you need help with warranty questions, parts, assembly guidance, lighting concerns, shipping, or general order support, this page is designed to make the next step feel clear and easy.
Phone

Call us directly

Phone support is available Monday through Friday, 10 AM – 5 PM CST at 847-527-8880.

Email

Send photos if needed

If your issue is easier to explain visually, email photos and details to cs@treetime.com.

Prepare

Help us help you faster

Include your order number, product name, size, and a quick explanation of what you are trying to solve.

Customer care
Support that feels personal.
The fastest support experience usually starts with the right information: your order number, the exact product, and a clear description of the issue or question.

Common reasons customers reach out

Warranty and parts support, tree assembly questions, pre-lit lighting help, order updates, shipping questions, and general product guidance.
Warranty & parts Assembly help Lighting questions Shipping updates
FAQs Resource center

On this page

Choose the fastest support path, submit a request, and review what information helps us respond more efficiently.

Support options Support form What to include Common help topics
Fastest direct help

Call customer support

For questions that are easier to explain live, call us Monday through Friday from 10 AM to 5 PM CST at 847-527-8880.

Call 847-527-8880 →
Best for photos

Email your details

If you need to show a lighting issue, shipping concern, part problem, or product detail, email cs@treetime.com with photos and your order information.

Email customer care →
Self-service first

Use support resources

Many common questions can be answered quickly through FAQs, the resource center, warranty information, or return-policy guidance.

Open support resources →
Form

Submit a Support Request

1Before you submit

Having the right details ready often speeds up the response. Include your order number when available and describe the product as specifically as possible.

2Best details to include

  • Order number, if applicable
  • Product name and size
  • Tree height, wreath diameter, or garland length when relevant
  • A clear description of what you are trying to solve
  • Photos if the issue is easier to show than describe

3Good topics for the form

Warranty and parts requests, assembly or setup questions, pre-lit lighting issues, shipping concerns, order status, and general product support.

Support request
Support Form
The form below is provided by your support system. If the submit button is not visible, the embedded form may require scrolling inside the form area.

Provide your information below and how we can help

We will respond to you as soon as possible. Emails are usually answered within 24 hours on weekdays if not sooner.
Info

What to Include So We Can Help Faster

The clearer the request, the easier it is for customer care to point you in the right direction without unnecessary back-and-forth.

✓
Your order number if the question relates to an existing purchase.
✓
The exact product name and size, such as tree height, wreath diameter, or garland length.
✓
A clear explanation of what you need help with: parts, warranty, setup, shipping, lighting, or something else.
✓
Photos whenever the issue involves damage, missing parts, lighting problems, or a visual setup question.

Looking for a faster answer before you submit?

Many of the most common support topics already have dedicated help pages, including FAQs, the resource center, shipping and returns, and warranty coverage.
Frequently asked questions Resource center Shipping & returns Warranty information
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