Qualifying non-clearance trees
3seasons
Limited lighting5seasons
StructureFactory-installed lighting plus separate coverage for the tree pole, stand, and hinges. Normal bulb burnout is excluded.
View tree coverageFor the moments that make Christmas yours. Explore your warranty coverage and find the support you need when a covered issue arises.
Coverage, service, and support
when a covered issue arises.
A little guidance goes a long way. Contact us before repair work begins or you send anything in.
Call 847-527-8880Start with the product you purchased, then review its full coverage and exclusions below.
Factory-installed lighting plus separate coverage for the tree pole, stand, and hinges. Normal bulb burnout is excluded.
View tree coverageSeparate one-season structural and lighting coverage, with the product exclusions listed below.
View wreath & garland coverageDefective factory-installed lights or lighted sections. Burned-out bulbs are not covered.
View clearance coverageThe combined lighting and structural coverage that applies to qualifying non-clearance Christmas trees.
This warranty provides for the repair or replacement of any defective factory-installed lights or lighted section at no charge to the customer, excluding bulb burnout through normal usage.
This warranty provides for repair or replacement of any defective part of the tree pole, stand, and hinges.
These product groups have shorter or different terms than standard non-clearance trees.
Wreaths and garland include a 1-season structural warranty and 1-season lighting warranty.
Clearance trees include a 1-season limited lighting warranty that provides repair or replacement of defective factory-installed lights or lighted sections at no charge to the customer.
Treetime’s Lighting Warranty does not include bulb burnout or misuse caused by accident, improper usage outdoors, improper alteration, or damages due to acts of God.
Warranty void: Warranty coverage is void if the item was damaged or misused in any way caused by the user.
In the event that replacement or repair work needs to be done, it is important that you call Customer Service first. Warranty claims must be documented in Treetime’s database prior to having any work done on your tree, wreath, or garland.
The customer is responsible for paying inbound shipping to Treetime for all items requiring warranty service.
Follow this sequence before sending a product or section back for service.
When an order arrives, inspect the product for incorrect items, missing parts, defects, or any concerns that need immediate assistance.
Call Customer Service so the warranty claim can be documented before any work is performed.
Some service may require an entire tree, while other issues may only require one or two sections. Confirm this before packing.
Use the original box whenever possible. If it has been discarded, call Customer Service for proper dimensions before shipping.
If only one or two sections are being sent, carefully compress and measure tightly around the sections so the smallest appropriate box can be used.
Warranty repair work is done during the off-season between February and September. Items shipped or dropped off to Treetime will be returned before October 31st of the current calendar year.
Repair timing: Most repairs take between 4–8 weeks. Some repairs may take longer if a part requires replacement and that product is no longer in stock.
Box size is critically important when shipping a tree or tree section back to Treetime.
It is very important to use the original shipping box when sending an entire tree back to Treetime.
If the original box has been discarded, call Customer Service for the proper box dimensions you will need to use prior to shipping.
If only one or two sections are being sent, carefully compress the section or sections and measure tightly around them so the smallest box possible can be selected.
Customers outside of the United States are covered under the same warranty coverage for Treetime products, with the exception of shipping costs. Treetime does not cover inbound or outbound freight costs on international warranty work. All shipping charges are the responsibility of the customer. Warranty work may be completed at no charge depending on the nature of the return.
If an order is incorrect at the time of receipt, or if the tree, wreath, or garland has missing parts, is defective, or if any other issues or concerns arise, please email or call Treetime right away for immediate assistance.
Get help with your orderFactory-installed lights or lighted sections on qualifying non-clearance trees are covered by a 3-season limited lighting warranty, excluding bulb burnout through normal usage.
The 5-season structural warranty provides for repair or replacement of defective parts of the tree pole, stand, and hinges.
The structural warranty does not include flocking, tinsel, loose needle tips, pots on specialty trees, or factory-installed lighting.
The customer is responsible for paying inbound shipping to Treetime for all items requiring warranty service.
Warranty repair work is performed between February and September during the off-season. Items shipped or dropped off to Treetime will be returned before October 31st of the current calendar year.
No. International customers are covered under the same warranty coverage except for shipping costs. Treetime does not cover inbound or outbound freight costs for international warranty work.
Contact Treetime before sending anything in for warranty service. A documented claim, the correct box size, and the right timing help avoid unnecessary shipping costs and service delays.