The Industry's Best Warranty

Learn why Treetime is considered America's #1 trusted brand for premium artificial Christmas trees.



The highest level of service & support.

Our warranty is unique in that it is covered not only through Treetime, but through our own manufacturing facilities around the globe. This means that your warranty is not simply a promise you read online like it is on a competitor's website, but a guarantee that your investment is protected through two layers of service and support should any problems arise. No other artificial Christmas tree retailer offers this level of coverage. We are so confident we design the best artificial Christmas trees that every tree includes a 10 season structural warranty and a longer, more comprehensive light warranty than any other brand.







Tier III Warranty Coverage

Platinum Collection warranty coverage

This structural warranty provides for repair or replacement of any defective parts (not including installed lighting) at no charge to the customer less shipping costs. This covers any part of the tree pole, stand, and hinges. It does not include flocking, tinsel, or pots on specialty trees.



TreeTime's Platinum Collection Christmas trees that use the Brilliant Lighting System purchased in 2011 or later carry a 4 season warranty on the factory-installed lights or lighted sections. All ProTime™ models 2012+ including the Victorian Fir, Burberry Fir, Tiffany Fir, Woodlands Pine, Vermont Blue Spruce, Emerald Vermont, Claradon Pine, Savoy Spruce, Lansing Pine, Baltic Fir, Summit Spruce, Exeter Pine, Walnut Spruce, Castle Peak Pine, and Scarlet Fir include a 5 season light warranty on factory-installed lighting. Treetime will repair or replace any defective factory-installed lights or lighted section at no charge to the customer (excluding bulb burnout through normal usage). This warranty is not just backed by Treetime, but also by a second layer of support - always. Please note that burned out bulbs are not covered under any warranty.





Tier II Warranty Coverage:

Classics Collection warranty coverage

This structural warranty provides for repair or replacement of any defective parts (not including installed lighting) at no charge to the customer less shipping costs. This covers any part of the tree pole, stand, and hinges. It does not include flocking, tinsel, or pots on specialty trees. Treetime artificial Christmas tree Classics Collection carries a 2 season warranty on the factory-installed lights or lighted sections. Treetime will repair or replace any defective factory-installed lights or lighted section at no charge to the customer. Burned out bulbs are not covered.





Tier I Warranty Coverage:





All other trees: 10 Season Structural Warranty

This structural warranty provides for repair or replacement of any defective parts (not including installed lighting) at no charge to the customer less shipping costs. This covers any part of the tree pole, stand, and hinges. It does not include flocking, tinsel, or pots on specialty trees. Wreaths and garland are not covered under any structural warranty.



All other Classic Collection™ trees, potted trees, wreaths, teardrops, and garland lighting warranty: 2 Seasons



All non-Classics or Platinum Collection artificial Christmas trees, wreaths, or garlands carry a 1 season warranty on the factory-installed lights or lighted sections. Treetime will repair or replace any defective factory-installed lights or lighted section at no charge to the customer. Burned out bulbs are not covered.





Warranty Repairs Information:



For on-site product repairs:

If you own a Treetime artificial Christmas tree and require any replacement or repair work done it is important that you call us first. Your warranty claim must be documented in our database prior to having any work completed on your tree, wreath, or garland.



For products under warranty being shipped to Treetime:

All items shipped back to Treetime for warranty service requires that the customer pays the return shipping prior to sending it to our warehouse in Lake Barrington, IL. Any tree, wreath, or garland that needs to be shipped to our Lake Barrington, IL facility for warranty repair or replacement must be accompanied by a warranty return authorization number. You must call Treetime and speak to a customer service representative prior to shipping anything. If this process isn't followed, it is very likely that your warranty claim will be denied and the product will be refused at the dock upon delivery.



What kind of box should I use to ship my tree or section back to Treetime?

It is very important that you use the original shipping box to send back an entire tree. If you don't have the original box you can contact us for proper dimensions so you can make one of the appropriate size prior to shipping. If you're sending back just one or two sections of your Christmas tree, please make sure that the box conforms to the size of the section(s) assuming they are fully compressed and tied tightly together. Following this method reduces shipping costs tremendously for you as well as for us when we send your repaired product back to Treetime.



IMPORTANT: When does Treetime repair products and how long will it take?

Warranty work takes place between February and August each year during the off-season. If you sent or dropped-off a product to Treetime during this period of time we promise to return it to you before October 1st of the current calendar year. Some repairs may take longer than others if a part requires replacement and that product is no longer in-stock. Most repairs take between 4-6 weeks.



International Customers:



All trees, wreaths, garlands, and other products are covered under Treetime's signature warranties as listed above with the exception of shipping costs.

All customers outside of the United States are covered under the same warranty coverage for Platinum, Classics, and other products we offer. The only difference is that we do not cover any inbound or outbound freight cost on any warranty work. All shipping charges are the responsibility of the customer. Warranty work will be no charge depending on the nature of the return. Please contact Treetime directly if you need support - we are more than happy to assist you!



Please Note: If your order was incorrect at the time of receipt please contact us immediately. If your tree, wreath, or garland had missing parts, was defective, or any other issues and concerns arise please email or call us right away for immediate assistance. We will be happy to provide you with the correct product or replacement parts at no cost to you. Treetime's lighting warranty does not include bulb burnout or misuse caused by accident, improper usage outdoors, improper alteration, or damages due to acts of God. The warranty is void if the item was damaged and misused in any way that was caused by the user. If the returned product is shipped back to Treetime for refund or exchange and found to be damaged or non-functional due to user neglect and not manufacturing defect, the customer will be responsible for the return shipping charges and warranty coverage will not be an option.





Industry Leading Warranty Coverage

Back to TOP »