Search

Treetime's Warranty Coverage

The Industry's Leading Service & Support for Pre-Lit Artificial Christmas Trees

Our warranty is unique in that it is covered not only through Treetime, but through our own manufacturing facilities around the globe. This means that your warranty is not simply a promise you read online like it is on a competitor's website, but a guarantee that your investment is protected through two layers of service and support should any problems arise. No other artificial Christmas tree retailer offers this level of coverage. We are so confident we design the best artificial Christmas trees that every tree includes a 10 season structural warranty and a longer, more comprehensive light warranty than any other brand.

For fast warranty service or support, please contact us.

Tier III Warranty Coverage:

Platinum Collection Tree Warranty : 10 Seasons

This structural warranty provides for repair or replacement of any defective parts (not including installed lighting) at no charge to the customer less shipping costs. This covers any part of the tree pole, stand, and hinges. It does not include flocking, tinsel, or pots on specialty trees.

Platinum Collection Lighting Warranty: 5 Season (ProTime™ Lighting) and 4 Season (Brilliant® Lighting)

TreeTime's Platinum Collection Christmas trees that use the Brilliant Lighting System purchased in 2002 or later carry a 4 season warranty on the factory-installed lights or lighted sections. All ProTime™ models including the Victorian Fir, Burberry Fir, Tiffany Fir, Woodlands Pine, Vermont Blue Spruce, Walnut Spruce, Castle Peak Pine, and Scarlet Fir include a 5 season light warranty on factory-installed lighting. Treetime will repair or replace any defective factory-installed lights or lighted section at no charge to the customer (excluding bulb burnout through normal usage). This warranty is not just backed by Treetime, but also by a second layer of support - always. Please note that burned out bulbs are not covered under any warranty.

Tier II Warranty Coverage:

Classics Collection Tree Warranty: 10 Seasons

Treetime artificial Christmas tree Classics Collection carries a 2 season warranty on the factory-installed lights or lighted sections. Treetime will repair or replace any defective factory-installed lights or lighted section at no charge to the customer. Burned out bulbs are not covered.

Tier I Warranty Coverage:

All other trees: 10 Season Structural Warranty

This structural warranty provides for repair or replacement of any defective parts (not including installed lighting) at no charge to the customer less shipping costs. This covers any part of the tree pole, stand, and hinges. It does not include flocking, tinsel, or pots on specialty trees. Wreaths and garland are not covered under any structural warranty.

All other trees, wreaths, and garland Lighting Warranty: 2 Seasons

All non-Classics or Platinum Collection artificial Christmas trees, wreaths, or garlands carry a 1 season warranty on the factory-installed lights or lighted sections. Treetime will repair or replace any defective factory-installed lights or lighted section at no charge to the customer. Burned out bulbs are not covered.

International Customers:

All trees, wreaths, garlands, and other products are covered under Treetime's signature warranties as listed above with the exception of shipping costs.

All customers outside of the United States are covered under the same warranty coverage for Platinum, Classics, and other products we offer. The only difference is that we do not cover any inbound or outbound freight cost on any warranty work. All shipping charges are the responsibility of the customer. Warranty work will be no charge depending on the nature of the return. Please contact Treetime directly if you need support - we are more than happy to assist you!

Boring but important: If your order was incorrect at the time of receipt please contact us immediately. If your tree, wreath, or garland had missing parts, was defective, or any other issues and concerns arise please email or call us right away for immediate assistance. We will be happy to provide you with the correct product or replacement parts at no cost to you. Treetime's lighting warranty does not include bulb burnout or misuse caused by accident, improper usage outdoors, improper alteration, or damages due to acts of God. The warranty is void if the item was damaged and misused in any way that was caused by the user. If the returned product is shipped back to Treetime for refund or exchange and found to be damaged or non-functional due to user neglect and not manufacturing defect, the customer will be responsible for the return shipping charges and warranty coverage will not be an option.