Our customers’ satisfaction is very important, and we strive
to provide our customers with a level of service unparalleled in the
NOTE: If the items you
received were incorrect or damaged in shipment, or if your tree, wreath or
garland had missing parts or was defective, or if you have any other concerns,
please email us at email@example.com or call us
at 847-527-8880 immediately for
assistance. We will be happy to provide
you with the correct product or replacement parts at no cost to you.
If you are not completely satisfied with your purchase, you have 30 days from the date of receipt
or before December 23rd (whichever comes first) to return the
item(s) for refund or exchange. No
refunds or exchanges will be given after 30 days. Item(s) must be shipped so that they are
RECEIVED back at Treetime’s facility in Lake Barrington, IL within 30 days or
before December 23rd (whichever comes first). The customer is responsible for return
shipping. Outbound shipping costs are non-refundable and inbound return
shipping costs we incur on your behalf will be deducted from your refund.
Items purchased prior to December 23rd
cannot be returned for refund or exchange AFTER December 23rd. No
to Return Policy: Treetime’s Return Policy does NOT
cover returns for the following reasons: bulb burnout, misuse caused by accident,
improper usage outdoors, improper alteration, or damage due to acts of
God. The Return Policy is void if the
item was damaged or misused in any way by the customer. If the returned item is shipped back to
Treetime for refund or exchange and found to be damaged or non-functional due
to the customer’s misuse or neglect, and not a manufacturing defect, the
customer will be responsible for the return shipping charges, and a refund will
not be an option.
If a product is returned to Treetime as defective, the return
shipping cost is paid for by Treetime and is subject to review after the product is
inspected and tested by Quality Control to confirm the reason for return. If the product is found to be in good working
order, the shipping cost incurred by Treetime will be deducted from the customer’s
In the case of any problem with any item, please refer to
Treetime’s Warranty Service. We will
make our best effort to satisfy your needs through the terms of this service. Please note that if the customer chooses to
return any product(s) claimed to be defective rather than utilize Treetime’s
Warranty Service to handle any product issues, the return will be treated as a
Standard Return and shipping costs will be at the customer’s expense.
How do I initiate a return?
Customer Service via email at firstname.lastname@example.org, or by
calling 847-527-8880 to initiate the return or exchange process.
provide your Sales Order number; it starts with “SO” and is followed by a 5-digit
3) Provide us
with a detailed reason for your return or exchange.
4) A customer
service representative will contact you within 24 hours to confirm the
information you provided, and issue a Return Authorization number. An email will also be sent with instructions
for doing the return.
returned or exchanged merchandise must be shipped back in the original inner
and outer packaging with no markings on the boxes.
6) If you
cannot bring your product(s) to a Ups or FedEx drop-off facility, you may request
a “call tag” from
either provider. In this case you would
simply leave your product(s) on your front porch, and you do not need to be
present for the pick-up in most cases. The driver will have the return label and
information you provided when you pre-arranged the call tag with the provider
7) Within 14
business days of receipt of the product(s) in our distribution center in Lake
Barrington, IL, the returned item(s) will be inspected by Quality Control, and
then you will receive a refund to your original method of payment.
8) The refund
amount will be the original purchase price less any Restocking Fee* if the
package is not returned as instructed in the Return Authorization email that
was sent to you.
9) If making
an exchange, the exchanged item will be inspected by Quality Control upon
receipt and prior to outbound shipping of the new item.
10) Items sent
back without a Return Authorization number from Treetime will likely be refused
at the dock and returned to the customer at the customer’s expense. Items returned to Treetime that are marked
“refused” by the customer and/or returned to Treetime with no Return
Authorization number will be charged a $75 per box service fee.
Please Note: When
returning item(s), it is very important to ship them back in their original
shipping carton(s) due to the high cost of dimensional shipping on the
customer’s end. Using an oversized box
will increase the cost of shipping astronomically. If returning only a portion of the products
you ordered, please acquire a box that is just big enough to contain the
product(s) for return.
*If the above steps are not followed and the item(s)
require repacking/wrapping for resale, you will be charged a 15% Restocking Fee
for reconditioning the returned or exchanged item back to “like new” condition