Contact Treetime
Treetime is well-known for making quality products, providing excellent support, and standing behind our warranties. Whether you need help with warranty questions, parts, assembly, lighting, shipping, or general order support, we’re here to help.
Use the method that fits the question.
Phone is useful for quick clarification, email is best when photos or detailed product information are involved, and the support form below is the best option for structured requests.
Call customer support
Best for time-sensitive questions, showroom details, repair drop-off questions, or issues that are easier to explain live.
Send details or photos
Best for damage, missing parts, lighting issues, warranty questions, product photos, and detailed order information.
Submit a request below
Use the form below this section for warranty requests, parts support, assembly questions, shipping concerns, order status, and general product help.
Include the details that help us solve it faster.
Clear details are especially helpful for warranty, lighting, parts, damage, setup, and shipping questions. A few specifics upfront can prevent back-and-forth and help Customer Care identify the right next step.
Include your order number whenever the question relates to an existing purchase.
Include the product name, tree height, wreath diameter, or garland length when relevant.
Explain whether you need help with parts, warranty, setup, shipping, lighting, order status, or something else.
Photos are helpful for damage, missing parts, lighting problems, product identification, or visual setup questions.
Many common questions can be answered before submitting a request.
These pages are the best starting points for frequently asked questions, setup videos, returns, warranty service, and troubleshooting.
Use the support form below this section. Include your order number, product details, a clear explanation, and photos when they help show the issue.